Refund & Exchange Policy

1.       Ready-to-Ship Items

  • Only returns and exchanges are permitted for Ready-to-Ship items (existing models/colors which are available in stock/outlet).
  • Islamabad (In-City): Return/Exchange request must be initiated within 12 working hours after the delivery of the order.
  • Outside Islamabad (Other Cities): Return/Exchange request must be initiated within 48 working hours after the delivery of the order.
  • The item must arrive in the same condition as it was delivered, unused/uninstalled, in original packing with all accessories/parts included.

                                                                       

2.       Customized / Made-to-Order Items

  • Customized/made-to-order products are non-returnable and non-exchangeable under any circumstance.
  • A customized order once confirmed/processed will be considered a final sale and cannot be returned or exchanged.

 

*Note: Only Ready-to-Ship items are included in the return/exchange policy. In all cases, the customer is responsible for 100% of the transportation costs (pickup, courier, and delivery). Customized/made-to-order items are non-returnable and non-exchangeable ones.